MedClock Frequently Asked Questions

MedClock is a non-wearable daily check-in and assistance device designed to help people remain independent at home while keeping connected family members informed. The user can press the top button to check in, hold it for five seconds to request assistance, and optionally use scheduled reminders for daily check-ins or medication routines.

The user briefly presses the top button whenever they want to check in. MedClock records the check-in and sends an update to connected family accounts when the device is online. No reminder time needs to be active.

Holding the top button for five seconds sends an assistance request to connected family accounts when MedClock is online. Family should contact the person directly and follow their usual support plan. MedClock is not an emergency response service.

Yes. MedClock can be used with no reminder times for voluntary check-ins and five-second assistance requests. Optional scheduled check-ins can be added for daily routines, and those reminders can include medication names and dosages when needed.

MedClock is designed for older Australians, people living independently, families, carers and support workers who want medication reminders to be easier to see, acknowledge and follow up.

No. The person using MedClock does not need a smartphone, app, login or touchscreen. They can use the MedClock device itself and press the large button when a reminder appears.

No. MedClock records whether the reminder was acknowledged. It cannot confirm that medication was swallowed. It is designed to support routines and help family or carers know when a reminder may need a check-in.

No. MedClock is a reminder and notification product. It is not a medical device, fall detector, emergency response system or replacement for professional medical advice, care or emergency services.

No. MedClock does not detect falls or automatically contact emergency services. A person must be able to press or hold the button, or miss an active scheduled check-in, for MedClock to send the corresponding family notification.

No. MedClock does not require an ongoing subscription for normal MedClock use, app visibility, remote reminder updates or family notifications.

The app is not required for the person using MedClock to see and acknowledge reminders. The app is used by family or carers if they want connected features such as reminder updates, acknowledgement history, notifications and device visibility.

Connected family or carers can see MedClock status, reminder history, whether reminders were acknowledged, and whether a reminder was not acknowledged within the chosen grace period.

Yes. MedClock is designed so more than one connected carer or family member can help monitor and manage reminders.

No ongoing subscription is needed for everyday MedClock app features. If optional paid features are introduced later, they should be clearly shown as optional.

Family and carers can use the app to view MedClock’s connection status and reminder history, change medication reminders, add one-off reminders, choose which phone alerts they receive and manage connected users. The person using MedClock at home does not need the app.

On the app home screen, open the MedClock you want to manage, select Medication reminders, then add or edit the reminder name, dosage and time. Save the complete schedule when finished. Keep MedClock powered and connected to Wi-Fi so it can receive the change.

Open your MedClock, select Medication reminders, scroll to One-off reminders and choose Add one-off reminder. Enter a title and select a future date and time, then save the schedule. One-off reminders can be scheduled up to seven days ahead, with up to five upcoming at once.

Open your MedClock and select Notification settings. Turn on Medication taken alerts, then choose either First and last medication time only or Every medication acknowledgement. Select Save notification changes when finished.

Open Notification settings, turn on Missed medication phone alerts, then choose the Grace period. The grace period is how long MedClock waits after the scheduled time before treating the reminder as missed. Review the reliability information shown in the app and save your changes.

Open Notification settings and select Send test notification in 5 minutes. Make sure notifications are allowed for the MedClock app in your phone settings. The test confirms that this phone can receive an app notification; it does not test a medication acknowledgement.

Saved means the app has accepted your changes. Synced means the MedClock device has confirmed that it received the latest settings. If it has not synced yet, keep MedClock powered on with a working Wi-Fi connection and check again shortly.

Not always. The MedClock owner or first linked account controls access and can decide whether another connected person may edit medication settings. If an option is view-only, ask the owner to update that person’s access.

For connected features, yes. MedClock uses Wi-Fi for app visibility, remote reminder updates, phone notifications and synchronisation. If internet connectivity drops out, scheduled medication reminders continue to work locally on the MedClock.

The MedClock can still show scheduled reminders and the user can still acknowledge them on the device. Connected features such as app updates, phone notifications and live history may pause until Wi-Fi reconnects.

MedClock uses standard home Wi-Fi. For best results, place it somewhere with a reliable signal and use a normal home network rather than a public captive-portal network.

MedClock is designed for connected use with Wi-Fi. Local reminders may still operate after setup, but app visibility, remote updates, phone notifications and synchronisation need internet access.

MedClock uses its saved time settings and can continue locally, but internet access helps keep time and app synchronisation accurate over time.

At the scheduled time, MedClock displays the medication reminder and sounds an alert. The user presses the large acknowledgement button to record that the reminder was acknowledged.

MedClock supports multiple daily medication reminders. The exact limit depends on the current software version shown in the app and product details.

Yes. Medication names can be shown with reminder times so the user and family can more easily understand which reminder is due.

Yes. Connected family or carers can update reminder names, times and settings from the MedClock app when the MedClock is online.

Yes. One-off reminders can be added from the app for temporary reminders that do not need to become part of the normal daily schedule.

MedClock supports selectable alarm behaviour. You can choose between a shorter alert or continued reminders until acknowledged, depending on the settings available for your device.

If an active scheduled check-in is not acknowledged within the chosen grace period, MedClock can notify connected family or carers that they may need to follow up. Missed check-in alerts require at least one active reminder time.

Family members or carers who are linked to that MedClock can receive updates according to their app and phone notification settings. More than one family member can be connected and informed.

Yes. App notifications require the MedClock to have working power, Wi-Fi and internet access, and the receiving phone must have internet access and notifications enabled. Local scheduled reminders can continue on the device during a temporary internet outage, but family notifications may be delayed or not delivered.

Contact the person directly and follow the family's usual support or emergency plan. If there is immediate danger or a medical emergency, call 000. MedClock does not contact emergency services and should not be the only safety plan.

Yes. The grace period can be adjusted so notifications are sent after the amount of time that suits the user's routine and support needs.

Connected family or carers can receive notifications when reminders are not acknowledged. Notification behaviour may depend on app settings, phone permissions and the MedClock's internet connection.

Yes. Notification settings can be managed in the app and on the phone. If notifications are turned off at phone level, the app may not be able to show alerts.

Use the notification as a prompt to check in according to your normal family or care plan. MedClock is not an emergency service and should not be the only safety plan for urgent situations.

You need the MedClock device, power cable, your home Wi-Fi details, the medication reminder schedule and a phone with the MedClock app if you want connected family features.

Most families should expect setup to take a few minutes once Wi-Fi details and medication times are ready.

Yes. A family member, carer or support person can set up the MedClock and app on behalf of the person using the device.

Yes. Wi-Fi can be changed later through the app or setup flow when you have access to the MedClock.

Yes. Medication names, times and reminder settings can be changed later. When the MedClock is online, app changes can sync to the device.

Yes. MedClock is intended to be plugged into power for normal daily use.

Place MedClock somewhere visible, stable and close enough to Wi-Fi. Common places include a bedside table, kitchen bench, living area or medication station.

MedClock is designed to be easy to read at home. Screen behaviour and dimming may vary by software settings and device version.

MedClock restarts and uses its saved settings. Once power and Wi-Fi return, connected features can resume syncing.

Only people who have been connected to that MedClock through the app should be able to view and manage it.

Connected users can be managed through the app or by contacting support if you need help changing access.

Notification wording may vary by settings and app version. If privacy is a concern, review notification settings on the phone and in the MedClock app.

Yes. Before transferring a MedClock, remove old reminders and account access, then complete setup again for the new user.

Yes. MedClock is supported from Australia, so families can get help with setup, use and troubleshooting.

MedClock includes a warranty. Check the product page or order information for the current warranty period and conditions.

Where a 30-day money-back guarantee is offered, the current conditions will be shown on the product page or checkout information.

Please include your order details, MedClock device name or ID if available, phone type, app version, Wi-Fi issue details, screenshots of any error messages and a short description of what you were trying to do.