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Shipping Policy

VEXIAN PTY LTD
Sunshine Coast, Queensland, Australia
Email: info@vexian.com.au

1. Overview

This Shipping Policy applies to all orders placed with Vexian Pty Ltd through our website or other authorised sales channels.

2. Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment has been received and cleared.

During periods of high demand, product launches, public holidays or unforeseen circumstances, processing times may be extended. If significant delays occur, we will endeavour to keep customers informed.

3. Delivery Timeframes

Estimated delivery timeframes are provided as a guide only and are not guaranteed.

• Standard Australian delivery: approximately 2–8 business days
• Regional and remote locations may require additional delivery time.
• International delivery times vary depending on the destination country and local customs processing.

4. Shipping Providers

Orders are primarily shipped using Australia Post, although Vexian Pty Ltd may use other reputable courier services where appropriate.

Once an order has been dispatched, delivery is managed by the selected carrier and is subject to their operating schedules and conditions.

5. Shipping Costs

Shipping charges are displayed during checkout unless otherwise stated.

Any free shipping offers or promotional shipping rates may be changed or withdrawn without notice.

6. Order Tracking

Where tracking is available, customers will receive tracking details once their order has been dispatched.

Customers are responsible for ensuring their delivery details are accurate and for monitoring tracking updates provided by the carrier.

7. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information at the time of purchase.

Additional shipping charges may apply where parcels are returned due to incorrect or incomplete delivery details.

8. Lost, Delayed or Damaged Deliveries

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible at info@vexian.com.au.

We will work with the shipping provider to investigate the issue and provide reasonable assistance in resolving the matter.

9. Delivered Parcels

If a parcel is marked as delivered but cannot be located, customers should first check with household members, neighbours and the delivery provider.

Once the carrier confirms successful delivery, responsibility generally transfers to the recipient unless otherwise required under Australian Consumer Law.

10. International Orders

Where international shipping is available, customers are responsible for any customs duties, import taxes, VAT or other charges imposed by their destination country.

11. Australian Consumer Law

Nothing in this Shipping Policy excludes, limits or modifies any rights or remedies available to consumers under the Australian Consumer Law or any other applicable legislation.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact:

VEXIAN PTY LTD
Sunshine Coast, Queensland, Australia
Email: info@vexian.com.au

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